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my 49.99$ is gone after reinstall

PostPosted: Fri Jun 17, 2016 5:11 pm
by shawn
after i purchase 49.99$ gem, i got a data error and forum said that i have to reinstall it.
after i reintall it, i finally success to join the game and there was no 840 gems on my account,
and my 50$ credits are gone in my itunes account.
......


help meeeeee

here is the photo that proves that i purchased 49.99$
(http://blogfiles.naver.net/20160618_207 ... image.jpeg)

here is my game account, it said i have 1 gems(from earn free tapjoy)
(http://blogfiles.naver.net/20160618_282 ... /image.png)

Re: my 49.99$ is gone after reinstall

PostPosted: Sun Jun 19, 2016 8:51 pm
by pmsupport
Hi Shawn, I saw that your problem had been solved via our support email. I approve your post so that you can send posts and private messages in the forum.