my 49.99$ is gone after reinstall

my 49.99$ is gone after reinstall

Postby shawn » Fri Jun 17, 2016 5:11 pm

after i purchase 49.99$ gem, i got a data error and forum said that i have to reinstall it.
after i reintall it, i finally success to join the game and there was no 840 gems on my account,
and my 50$ credits are gone in my itunes account.
......


help meeeeee

here is the photo that proves that i purchased 49.99$
(http://blogfiles.naver.net/20160618_207 ... image.jpeg)

here is my game account, it said i have 1 gems(from earn free tapjoy)
(http://blogfiles.naver.net/20160618_282 ... /image.png)
shawn
 
Posts: 1
Joined: Fri Jun 17, 2016 4:44 pm

Re: my 49.99$ is gone after reinstall

Postby pmsupport » Sun Jun 19, 2016 8:51 pm

Hi Shawn, I saw that your problem had been solved via our support email. I approve your post so that you can send posts and private messages in the forum.
Enjoy the game!
Playmage Support
User avatar
pmsupport
 
Posts: 1657
Joined: Thu Aug 02, 2012 9:13 pm


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