my 49.99$ is gone after reinstall

after i purchase 49.99$ gem, i got a data error and forum said that i have to reinstall it.
after i reintall it, i finally success to join the game and there was no 840 gems on my account,
and my 50$ credits are gone in my itunes account.
......
help meeeeee
here is the photo that proves that i purchased 49.99$
(http://blogfiles.naver.net/20160618_207 ... image.jpeg)
here is my game account, it said i have 1 gems(from earn free tapjoy)
(http://blogfiles.naver.net/20160618_282 ... /image.png)
after i reintall it, i finally success to join the game and there was no 840 gems on my account,
and my 50$ credits are gone in my itunes account.
......
help meeeeee
here is the photo that proves that i purchased 49.99$
(http://blogfiles.naver.net/20160618_207 ... image.jpeg)
here is my game account, it said i have 1 gems(from earn free tapjoy)
(http://blogfiles.naver.net/20160618_282 ... /image.png)