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Kicked Out

PostPosted: Thu Feb 09, 2017 5:14 pm
by cmosque9
Please note: During my game when I try to sell cards, the game keeps kicking me out. I have uninstall and reinstall the game 3times, as well I have done a force stop and clear data and clear the cache from my Kindle 7 HDX with the people from Amazon tech support. When they couldn't help I was inform to contact you.
Can you help fix this problem its been 3days unable to play and I have been with Dragon Era for over 3yrs.
Appreciate your most prompt attention on this matter, Sincerely Lupe.

Re: Kicked Out

PostPosted: Fri Feb 10, 2017 12:44 am
by admin
Hi cmosque9. This might happen on some android device when you go way over the max card limit. We can fix this by logging in with our device and helping you sell some cards. Please reply to my private message with your account info.

Re: Kicked Out

PostPosted: Thu Feb 16, 2017 1:54 pm
by cmosque9
Please note: Yes I would like help in being able to sell cards to continue playing.
MY Account: This is my game id d8n6f7 under Lupe and I am with team Elite d8n6f7, hope this helps.

Re: Kicked Out

PostPosted: Fri Feb 17, 2017 4:03 am
by admin
Hi cmosque9,

I have removed some 2 and 3 star fodder cards from your account and provided you a transfer code to reclaim your account. Please check your private message for transfer instructions.

Best Regards,
Admin / Playmage Support

Re: Kicked Out

PostPosted: Sun Feb 26, 2017 5:16 pm
by Nat
Hi i Need help also.
Id is fdxdfy.
I cant sell cards or streng something,if i want to do it i will be kick out of game.
I Need help bevor Guild War starten please

Re: Kicked Out

PostPosted: Tue Mar 21, 2017 1:16 am
by admin
Hi Nat. I have removed some lower star cards from your account. Please let me know if you still have problems with the game.

Re: Kicked Out

PostPosted: Wed Mar 22, 2017 9:37 pm
by UCC
I have the same problem

my ID is jbbm64

Re: Kicked Out

PostPosted: Thu Mar 23, 2017 9:37 pm
by admin
Hi UCC,

I see that there is only 490 cards on your account now, do you still need help with deleting lower cards?

Best Regards,
Admin / Playmage Support