Disappeared GEMS

Disappeared GEMS

Postby mefa » Sun May 20, 2018 1:48 pm

Hello,
I had about 500 GEMS, all of a sudden now I have 25 GEMS, my gems were disappeared.

I didn't use my GEMS for anything else... even I didn't recruit "Bright Battle Brynhildr" to collect more GEMS and buy a 8* in the future.

Very surprised. Please give restore my GEMS.

Account name: eran]
Account ID: c110x8
Cash balance ~5,000,000
Guild point balance ~712,000
User avatar
mefa
 
Posts: 126
Joined: Thu Mar 06, 2014 6:34 am

Re: Disappeared GEMS

Postby admin » Mon May 21, 2018 2:21 am

Hi mefa,

Our records shows you had 425 Gems, but two days ago you bought 23 revive potions for 200 Gems and 23 energy potions for 200 Gems. Based on your post and your potion balance, i assumed these were unintentional purchases (someone else playing on your device/account or unintended taps when phone wasn't screen locked). So I have reverted those two purchases for you.

Best Regards,
Playmage Support
admin
Site Admin
 
Posts: 3533
Joined: Fri Oct 16, 2009 1:06 am


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