Game Freezing

Game Freezing

Postby Endless » Thu Nov 19, 2015 1:29 am

I have been having a trouble with the game. I will be doing a round ( on different computers, so it isn't just one computer having a problem ) and the game will freeze. It will not let me use any skills or spin or anything. It gets stuck in a loop of the same damage or just sitting there. Sometimes I can just refresh the page and it will bring me right back to where I was and I'll continue on. But oftentimes, especially when I am running a difficult map ( they last a long time at my level ) when it freezes and I refresh to go back in it brings me to the main menu page. I am only level 34 on this account and don't have much energy so I use it sparingly. Well tonight I was running the difficult map to try to get a satyr ( again ) and this is the second time this has happened with this map. I was on the last boss ( had five chests ) and I refreshed when it froze. I lost my energy, gold and wasn't able to complete the level to get my five chests either!
I don't know if this is a glitch in the game on the FaceBook platform or what, but I've never had something like that happen on the mobile app ( been playing 2 years on there ). Any suggestions for this? I'm really sick of losing energy, gold and not even getting any chests or experience from it! =(
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Re: Game Freezing

Postby pmsupport » Thu Nov 19, 2015 4:20 am

Hi Endless, you can try clearing all the cache in your browser. You can also update your browser and flash player.
Enjoy the game!
Playmage Support
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