Freeze / Refresh bug

Freeze / Refresh bug

Postby dilsama » Sun Feb 15, 2015 2:11 am

Just a little bit ago the game froze on me, so I refreshed. I was almost through Difficult Solomon's mines (99%). I refreshed the page and it went to the home screen. All the news items were marked as "new" (I had previously looked at all of them) and all my cards were unlocked.

I have since re-locked (protected) all my cards.
Just wanted to report this. It also seems that a few people in my guild have experienced something similar.
Last edited by dilsama on Wed Feb 25, 2015 1:05 pm, edited 1 time in total.
dilsama
 
Posts: 107
Joined: Sat Nov 19, 2011 2:18 pm

Re: Freeze / Refresh bug

Postby pmsupport » Tue Feb 24, 2015 8:53 pm

Hi dilsama, it sounds like your game data has somehow been cleared, so that the stages were marked as New again and your cards' protection status were lost. Please clear more free space in your device main memory as well as SD card if the game is installed there. Please also check if you have installed any utility apps that will clear the game data automatically.
Enjoy the game!
Playmage Support
User avatar
pmsupport
 
Posts: 1657
Joined: Thu Aug 02, 2012 9:13 pm

Re: Freeze / Refresh bug

Postby dilsama » Wed Feb 25, 2015 1:04 pm

This was running on Facebook, on a laptop, so I shouldn't have had any problems with memory or game data clearing.
dilsama
 
Posts: 107
Joined: Sat Nov 19, 2011 2:18 pm

Re: Freeze / Refresh bug

Postby pmsupport » Wed Feb 25, 2015 8:34 pm

Hi dilsama, I have forwarded it to the dev team.
Enjoy the game!
Playmage Support
User avatar
pmsupport
 
Posts: 1657
Joined: Thu Aug 02, 2012 9:13 pm


Return to Dragon Era Support (Facebook Server)