Playmage Forum

HI PM Support / Admin,

I frequently run jewels and most of the times, it's fine but every once in a while I run into the following happens:

(yes, I run a reduced team.. either 4 or 5 card team including helper)

1. the max boxes don't drop ( 5 + 1 ).. which will happen.

2. the jewel runs takes over 30 minutes... (really!!!)

Again, does not happen every time but frequently enough it's annoying.

My current run is taking over 30 minutes, 2 browns, and almost under 500 coins and it's still going.

Is this a bug or issue?

Thanks,
Timothy

run ended on 8:04:37 (server time)

took around 45 minutes (c'mon.. this is way too long)

refilled coin once

game ID - aa6f35

ended up with 3 browns (happens)

Hi Mukitup, are you referring to the normal stage? The gold chest's drop rate of normal stage is designed to be low as it's also a 6 star jewel dragon just as the gold chest in difficult stage. It should not a bug, but caused by the luck. I will pass it to the QA team but it should be hard to reproduce it.

HI, no, this is difficult..

Hi Mukitup, thanks for the clarification. The problem you described has been passed to the QA team to reproduce.

to add to his, I ran normal with 1 card and 1 helper this morning and it took 3 coin refreshes and over 2 hours because I was on auto and I only got 2 normal boxes. That's a long time and a lot of spins at doing 5 line spins. If you do the math that is between 600 and 800 spins with 2 boxes.

We haven't been able to reproduce the issue yet... Which jewel dragon was this that had only 2 boxes after 600 spins?

I was in normal light jewels as only had 15 energy at the time, took 1 card and 1 helper for max chests. After 2 boxes it was like the game thought I was already at max and never dropped another one.

Update: we have checked and the chest limits for all jewel dragon stages, and have verified that they are correctly configured and we weren't able to reproduce any drop issues. At this time we can only assume it's just bad luck with the run unless it becomes very repeatable.

Thanks for investigating..

I have to kindly disagree.. I've had too many runs using a 4 card team (including helper) where I've run out of coin or killed the boss and have 3 boxes (not including boss drop).. this almost never happens on 1, 2, 4, or 5 boxes.. always 3.

Today's I've done multiple runs and each time I get 'stuck' is on 3 boxes and I don't get another until the boss is dead.