Can't get in to DE

Can't get in to DE

Postby Merryweather » Sat Jan 21, 2017 4:23 pm

Hi PM Support:

A friend can't login; he's seeing "The webpage at https://defb.playmage.com/de/indexfb.js ... b_bmpos=_0 might be temporarily down or it may have moved permanently to a new web address." Not sure what his game ID is, unfortunately. What should he do?

Thanks
Merryweather -- Majestic Warlords (FB server)
Merryweather
 
Posts: 28
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Re: Can't get in to DE

Postby Merryweather » Sat Jan 21, 2017 4:36 pm

update: ID is a8mx0y
Merryweather -- Majestic Warlords (FB server)
Merryweather
 
Posts: 28
Joined: Wed Jun 22, 2016 11:24 am

Re: Can't get in to DE

Postby admin » Sat Jan 21, 2017 4:40 pm

Hi Merryweather,

This sounds like FB isn't passing us the needed information to open the game for him. He can make sure the following:

1) he is properly logged into Facebook on the browser (if in doubt, logout of FB and log back in)
2) the page he use to play the game is https://apps.facebook.com/dragon-era/

Best Regards,
Admin / Playmage Support
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Re: Can't get in to DE

Postby Merryweather » Sat Jan 21, 2017 4:44 pm

Thanks for reply, and yes he has tried that, even cleared all info in his browser before refreshing Facebook login and trying again...
tempted to delete app and re-add but worried he'd lose everything
Merryweather -- Majestic Warlords (FB server)
Merryweather
 
Posts: 28
Joined: Wed Jun 22, 2016 11:24 am

Re: Can't get in to DE

Postby admin » Sat Jan 21, 2017 10:29 pm

Remove and re-adding the FB won't cause him to loose everything (we can always help him relink if FB somehow gives us a new ID). However, one likely issue with the error mentions is that he can't reach our server at all for some reason. Maybe he can try a VPN or proxy to see if it helps.
admin
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Re: Can't get in to DE

Postby Merryweather » Sun Jan 22, 2017 9:12 pm

Seems to have been a brower-specific problem (Avant); switched to a different browser and he was fine
Merryweather -- Majestic Warlords (FB server)
Merryweather
 
Posts: 28
Joined: Wed Jun 22, 2016 11:24 am

Re: Can't get in to DE

Postby admin » Mon Jan 23, 2017 6:16 am

Thanks for the followup.Glad it's sorted out.
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