Raid Boss access

Raid Boss access

Postby Will » Fri Mar 17, 2017 8:24 am

I have not been able to access raid bosses since Thalia has left. It's been a few hours already. Can you please fix this! It's getting very frustrating that every time changes are made they never work first time, do you test at all?
Will
 
Posts: 30
Joined: Sun Mar 06, 2016 10:01 am

Re: Raid Boss access

Postby admin » Fri Mar 17, 2017 8:49 am

Hi Will,

This should be fixed now. We do test everything on our test environment, but sometimes new images get pushed bit late into the live server which causes the screen to fail to load on the FB/flash server. In the future, we will try to make sure the require image is on the server before the boss becomes active. Sorry for the inconvenience.

Best Regards,
Admin / Playmage Support
admin
Site Admin
 
Posts: 3527
Joined: Fri Oct 16, 2009 1:06 am

Re: Raid Boss access

Postby Will » Fri Mar 17, 2017 9:09 am

Thanks for the reply. I can now access raid bosses but cannot fight them. Each time I try to enter the battle after choosing a helper I now receive the "Data error" message and then have to reboot game. I have tried this ten times, can you please FIX this problem!
Will
 
Posts: 30
Joined: Sun Mar 06, 2016 10:01 am

Re: Raid Boss access

Postby Will » Fri Mar 17, 2017 9:48 am

Just to let you know that now I get the "Data error" message every time I finish the final boss in the Styx bonus maps. The last one cost me 3 gold chests! WTF is going on!!
Will
 
Posts: 30
Joined: Sun Mar 06, 2016 10:01 am

Re: Raid Boss access

Postby admin » Fri Mar 17, 2017 10:23 am

Hi Will,

The raid boss should be working now, but we are unable to reproduce the issue after defeating charon. Are you still seeing that issue?

Best Regards,
Admin / Playmage Support
admin
Site Admin
 
Posts: 3527
Joined: Fri Oct 16, 2009 1:06 am

Re: Raid Boss access

Postby Will » Fri Mar 17, 2017 9:49 pm

Thanks for the help, everything is working again. However, can we do better next time?
Will
 
Posts: 30
Joined: Sun Mar 06, 2016 10:01 am

Re: Raid Boss access

Postby admin » Fri Mar 17, 2017 10:48 pm

Hi Will,

Yes, we will do better with releasing new cards on FB server next time.

Best Regards,
Admin / Playmage Support
admin
Site Admin
 
Posts: 3527
Joined: Fri Oct 16, 2009 1:06 am

Re: Raid Boss access

Postby Will » Fri Apr 07, 2017 6:08 am

admin wrote:Hi Will,

Yes, we will do better with releasing new cards on FB server next time.

Best Regards,
Admin / Playmage Support

Another raid boss and nothing has changed, 3 hours and I still can't access raids! You guys have to be kidding!!!
Will
 
Posts: 30
Joined: Sun Mar 06, 2016 10:01 am

Re: Raid Boss access

Postby admin » Fri Apr 07, 2017 7:22 am

Hi Will,

It's showing up for us right now. Can you please try force refreshing your browser window to see if it will pick up the new raid boss logo?

Best Regards,
Admin / Playmage Support
admin
Site Admin
 
Posts: 3527
Joined: Fri Oct 16, 2009 1:06 am


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