Unable to load DE in FB browser, or Stand alone Game Room

Unable to load DE in FB browser, or Stand alone Game Room

Postby Sigourney » Fri Jan 19, 2018 6:36 am

For the past 8 hours, I have been unable to load the in browser DE FB game, or DE in the stand alone FB Game Room application. In a browser window through FB, i get nothing...in the Game Room App, it says "Connecting" and wont complete the loading into the main menu...just sits and spins. Should I be worried>? Seems very unusual that neither one will load, considering the different portal. Are they both running on port 8080 http traffic, and if not, what port can i check to see if for some reason windows firewall has decided to block a port.
Sigourney
 
Posts: 54
Joined: Thu Mar 12, 2015 12:47 am

Re: Unable to load DE in FB browser, or Stand alone Game Roo

Postby admin » Fri Jan 19, 2018 9:41 am

The game is running on standard https port 443 which FB connects the game on. The server is doing fine so you might want to make sure Flash isn't blocked on the browser.

Best Regards,
Playmage Support
admin
Site Admin
 
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Re: Unable to load DE in FB browser, or Stand alone Game Roo

Postby Sigourney » Fri Jan 19, 2018 11:23 am

Yeah, no its not flash, the game starts and hangs up with the spinning Boat Helm wheel, and chat is working...but never loads throo. Going to check the port.
Sigourney
 
Posts: 54
Joined: Thu Mar 12, 2015 12:47 am

Re: Unable to load DE in FB browser, or Stand alone Game Roo

Postby admin » Sat Jan 20, 2018 1:49 am

Could be a badly cached file preventing the game from loading. Have you tried clearing the browser cache then restarting the browser?

Best Regards,
Playmage Support
admin
Site Admin
 
Posts: 3527
Joined: Fri Oct 16, 2009 1:06 am


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