gems not received on phone

gems not received on phone

Postby jorue123 » Fri Nov 30, 2018 6:06 pm

I bought $20 worth of gems on sale last night..was supposed to get 344 but didn't get any..got the email saying I spent the money though..was supposed to get it on nov 29..the only number I see on there is 400056..got a 9.99 and 20 dollar..i did get the 9.99 one, but not the 20.. thank you
jorue123
 
Posts: 2
Joined: Fri Nov 30, 2018 5:54 pm

Re: gems not received on phone

Postby admin » Sat Dec 01, 2018 4:27 am

Hello,

Please try force quit then restart the app couple times after you are sure the other purchase also went through. If that doesn't work, please send is your:
1. Your in-game name and level
2. Your 6 letter/digit game ID
3. The order ID found in the purchase confirmation email.
to support@playmage.com

Best Regards,
Playmage Support
admin
Site Admin
 
Posts: 3527
Joined: Fri Oct 16, 2009 1:06 am

Re: gems not received on phone

Postby jorue123 » Sun Dec 02, 2018 12:35 am

the in name game is stormy and is a level 38..the ID # is q80xec..i didn't get and email this time, but I got the text from att that I got it..their text number is 40056..i can't find any email..sorry..and thanks for helping
jorue123
 
Posts: 2
Joined: Fri Nov 30, 2018 5:54 pm

Re: gems not received on phone

Postby admin » Sun Dec 02, 2018 2:29 am

Thanks for the info. I have sent you a pm reply.

Best Regards,
Playmage Support
admin
Site Admin
 
Posts: 3527
Joined: Fri Oct 16, 2009 1:06 am


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