Purchased gems not showing up in account.

Purchased gems not showing up in account.

Postby Dowsky » Sun Aug 14, 2016 8:16 pm

Hello,

I just spent $19.99 on 260 gems plus 52 bonus gems due to the current event going on in the game. I have verification of the purchase on my mobile banking application as well as the receipt from the Apple Store. This is the second time this has happened and I would greatly appreciate a quick resolution to this ongoing problem. I have screen shots of all the above mentioned items upon request.

Thank you for your speedy response,

Dow
Dowsky
 
Posts: 2
Joined: Wed May 18, 2016 10:22 pm

Re: Purchased gems not showing up in account.

Postby admin » Mon Aug 15, 2016 1:19 am

Sorry to hear that you purchase didn't go through correctly. If the Gems haven't showed up yet, please send send following to support@playmage.com and we can manually credit your account for the missing purchase.
1. Your 6 letter/digit game id (friends -> find friends)
2. Screenshot of your purchase confirmation email that includes the receipt ID or order number

Best Regards,
Admin / Playmage Support
admin
Site Admin
 
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Joined: Fri Oct 16, 2009 1:06 am


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