There are some long-standing issues that need to be addressed.
1. Soul dust takes forever to accumulate and when you finally have enough for alterations or you spend gems to get dust, all resets are pretty much garbage. Over the past couple of weeks, I have bought 10,000 soul dust, which is about 2,500 gems, and have not been able to make an adjustment because all I keep getting is white and green crap on ever single spin. You would think that eventually you would get something good but due to your games "range" it's all garbage and frustration.
2. Speaking of horrible range, how is it that in the arena someone's level 3 ice or devil fire off before my 5 or 7? I think you seriously need to look into fixing this as it doesn't make any sense at all.
3. Dodge should not be an adjustable stat. I have 800 hit on my Sara and she still misses a lot just because someone has a lot of dodge on their characters. Whereas I have focused on making a good team for gameplay, others have taken the cowards path of making a team with the mentality of "If you can't hit me, I win" even though their team is far inferior to mine.
4. 7 months is a long time for any updates especially when you consider that the game is only a year old. So, roughly 2/3 of the time of the existence of this game, you have done nothing to improve anything despite the fact that you say buying gems helps "support" the game. Obviously we are NOT supporting the game. We're supporting you while you prey on new people to join and spend money with the hopes of improving their team.
If fixes aren't made, such as game constantly crashing, and all of the other topics in this forum, you're just going to cause more of us to go the way of Empyrial.