After Update, Got Locked out of Game

After Update, Got Locked out of Game

Postby 33up » Tue Jan 24, 2017 1:36 am

Hi, I was doing the new 3 player raid with two other players, once we got to the last boss for the fight, just as it was loading, I got a message "Game Data Error" and had to close the game...
So I restarted the game, then right after clicking the login screen, the game loads me directly to the fight, and hangs on "REConnecting message", I attached screen shot below...
Image

Game just hangs here, it will not let me leave the battle, only exit the game, and reloading game, it puts me back to that same state.

IGN: Syzygy
33up
 
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Re: After Update, Got Locked out of Game

Postby James Arata » Tue Jan 24, 2017 2:11 am

Hi, I'm also suffering from this problem in the same relic hunt with him, it's been nearly 2 hours now, I've tried closing and opening the app to no avail. I've even tried force stopping it, but it came back to that screen. Please help.
James Arata
 
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Joined: Tue Jan 24, 2017 2:04 am

Re: After Update, Got Locked out of Game

Postby Lord » Tue Jan 24, 2017 2:13 am

Hi, i started the group with the player above andam having the identical issue. Everything was going as normal, each chose our guy just as before. Unfortunately when it came time to fighr said connection was out. Took screenshotn showing the drop down 4g lte with as good a signal as have ever had, bars, active and transferring data. But identical issue now. HELP! :o lol


Things like this happen sometimes Syzygy, sure they will get to us ASAP. customer service here is fantastic compared to most others i have played. It will be handled today and pretty soon i am sure.

Ign SmokeyMcPotts 8-)
Lord
 
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Re: After Update, Got Locked out of Game

Postby 33up » Tue Jan 24, 2017 2:50 am

lol I was wondering if you guys got lagged out too.
I still can't get in either.
Yes they will take care of it for sure so far support here is great, maybe they will even load us up with some compensation for losing our tries before reset, hint hint hint :mrgreen:
33up
 
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Re: After Update, Got Locked out of Game

Postby admin » Tue Jan 24, 2017 4:44 am

Thanks for the report and sorry for the inconveniences. This bug should be soon.
admin
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Re: After Update, Got Locked out of Game

Postby admin » Tue Jan 24, 2017 5:38 am

UPDATE: This should be fixed now. We have credited everyone who reported this issue here with a feedback reward as compensation. If anyone else was stuck in the game this bug, please send me a private message me with your in-game name. Sorry again for the issues the bug has caused.
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