A lot of Gems just Disappeared.

A lot of Gems just Disappeared.

Postby Tobeta » Thu Feb 02, 2017 11:28 pm

Hi. I purchased the $49.99 gem bundle and the $19.99 gem bundle. With the first purchase I went from almost 5000 gems down to 800 after making a few purchases that did NOT add up to that many gems. I thought maybe I spent more than I thought and didn't think too much about it until I had earned up to 1071gems and tried to open the 10x pet chest and it kept saying I didn't have enough. Which I did but I thought maybe I needed more gems and purchased the second gem bundle which gave me up to 1700+ gems. However, I kept getting the same error message and thought maybe it was a bug with the pet chest. Then I played a few missions and was going to do something with my party when I noticed most of my gems were gone and it again said I only have 800+ gems. I didn't spend any gems and realized that my gems had disappeared from both bundle purchases. So, here I am. I purchased through Google play and have both receipts.

Thank you so much for any and all help. :)
Best Regards
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Joined: Thu Feb 02, 2017 11:00 pm

Re: A lot of Gems just Disappeared.

Postby admin » Fri Feb 03, 2017 2:43 am

Hello Tobeta,

Thanks for the report. We are looking into this right now.

Best Regards,
Admin / Playmage Support

UPDATE: We have sent you a private message regarding the issue.
Site Admin
Posts: 3528
Joined: Fri Oct 16, 2009 1:06 am

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