Guild War Bug

Guild War Bug

Postby Fluent » Sat Feb 11, 2017 2:13 pm

Hi, my username on game is Fluent (15547, VIP6). I'm leader of the Enforcer guild. Today when guild war started, we automatically lost? We are a strong guild and there's no way they could've dropped all our buildings in 2 seconds. Now we lost the winner rewards and I feel it was a waste of all those guild points I used to bid! Can you please look into this and find some way to compensate us for what we lost due to this bug? Thanks!
Fluent
 
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Re: Guild War Bug

Postby Quinta » Sat Feb 11, 2017 2:20 pm

Hi admin,

I witnessed this case. Please investigate.

As we have long time in war, i suggest to reset the war between them to be fair
Quinta
 
Posts: 31
Joined: Thu Dec 29, 2016 8:17 am

Re: Guild War Bug

Postby admin » Sat Feb 11, 2017 7:48 pm

Thanks for the report and sorry about the issue the bug has caused. I am looking into this now and will restart the war for this battle point if possible.

Best Regards,
Admin / Playmage Support
admin
Site Admin
 
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Re: Guild War Bug

Postby admin » Sat Feb 11, 2017 8:03 pm

Update: the status for the battle point has been reset, so proper battle can be resumed between Enforcer and Area 51. The cause may be a very rare case bug and may be related to how Enforcer guild was enrolled in the point. This dev team will look into the full cause and fix early next week.

Sorry again for the problem this issue has caused.

Best Regards,
Admin / Playmage Support
admin
Site Admin
 
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