Ch. 5 - 2 keeps crashing.

Ch. 5 - 2 keeps crashing.

Postby Cgamp » Fri May 05, 2017 8:38 pm

Chapter 5 - 2 "Unexpected Discovery" crashes the whole game once the loading screen reaches 100%. The screen goes black after loading and I don't get to see any of the stage conent. This has never happened to me before on any other stage.
Cgamp
 
Posts: 58
Joined: Fri May 05, 2017 8:30 pm

Re: Ch. 5 - 2 keeps crashing.

Postby admin » Fri May 05, 2017 9:47 pm

Hi Cgamp,

It's possible that your install had a bad file patched causing the stage unable to load. Please try to uninstall then reinstall the latest version and see if get's past the stage. Please make sure you remember your login/password that you registered, and that you are on wifi as there are lots of files to download after a clean install for chapter 5 players.

Best Regards,
Playmage Support
admin
Site Admin
 
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Re: Ch. 5 - 2 keeps crashing.

Postby Cgamp » Sat May 06, 2017 7:24 am

Hello again. I unistalled and reinstalled only now it's constantly crashing at 20% loading time now. Everything else is working normally. I will try again a few more times and report back the results.......
Cgamp
 
Posts: 58
Joined: Fri May 05, 2017 8:30 pm

Re: Ch. 5 - 2 keeps crashing.

Postby Cgamp » Sat May 06, 2017 12:41 pm

I have reinstalled twice now and the game is still crashing at the 20% loading mark.
Cgamp
 
Posts: 58
Joined: Fri May 05, 2017 8:30 pm

Re: Ch. 5 - 2 keeps crashing.

Postby admin » Sat May 06, 2017 7:47 pm

Hi Cgamp,

Looking into your account it appears you are using an Android phone with only 1GB of RAM (Galaxy Light). It's likely that stage requires more memory to load than other stages. You may try to remove other running apps while playing a memory intensive stage or using a higher spec device. The game can also be played on the Bluestacks emulator as well, at least for you to get past that stage.

Best Regards,
Admin / Playmage Support
admin
Site Admin
 
Posts: 3376
Joined: Fri Oct 16, 2009 1:06 am


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