I made my first purchase but did not get the promised items

I made my first purchase but did not get the promised items

Postby Dobrinia » Sat Dec 23, 2017 9:56 am

Hi!
I made my first purchase but did not get the promised items and gems!!! ((((
Please, help
Dobrinia
 
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Joined: Sat Dec 23, 2017 9:33 am

Re: I made my first purchase but did not get the promised it

Postby admin » Sat Dec 23, 2017 11:40 pm

Hi Dobrinia,

Thanks for contacting us and sorry to hear your purchase didn't go through. Please try restarting the game few times to see if the purchase will go through, if not, see below:

If you are using an Android device, you can give us the Google Play order number (can send me with the "PM" button to the right of this post") and we can manually credit you the Gems, then you can claim your bonus items.

If you are using an iPhone or iPad. Please forward your order confirmation email from Apple to support@playmage.com (including your in-game name in the email) and we can manually credit you the Gems, then you can claim your bonus items.

Best Regards,
Playmage Support
admin
Site Admin
 
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Joined: Fri Oct 16, 2009 1:06 am


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