Chapter 5 quest won't load

Chapter 5 quest won't load

Postby HeavyGrinder » Sat Jan 20, 2018 12:39 pm

The chapter 5 quest Unexpected Discovery won't load. It goes to about 10 or 15% then crashes every time. I've tried logging in and out but it still won't load after many attempts. Please help so I can advance in the quest storyline. Thanks!
HeavyGrinder
 
Posts: 4
Joined: Wed Dec 20, 2017 10:45 pm

Re: Chapter 5 quest won't load

Postby admin » Sun Jan 21, 2018 12:04 am

Hi HeavyGrinder,

Thanks for the report. There are couple things you can try to fix this issue:

1. If that still doesn't work and if you are using an Android device with 2GB or less RAM or iOS device with less than 1GB RAM, then try killing all other running apps before trying again.

2. Also, you can try reinstall the app incase the game cached a file that was corrupted during download. Please make sure you already have created an account so you can log back in after reinstall.

3. IF neither of above works, it could be your mobile device don't have the hardware requirement to load this stage. You can play the stage on your PC/Mac using the Bluestacks emulator if you have one: https://www.bluestacks.com/

Hope this helps,
Playmage Support
admin
Site Admin
 
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Re: Chapter 5 quest won't load

Postby HeavyGrinder » Tue Jan 23, 2018 2:41 am

The 1st 2 didn't work so I'll have to try the emulator. Thanks!
HeavyGrinder
 
Posts: 4
Joined: Wed Dec 20, 2017 10:45 pm


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