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Gems
Posted:
Sat Feb 17, 2018 1:52 pmby Leigh79
Hi I’ve recently downloaded my game to a new device. I’ve purchased the monthly pack but now I can’t claim it. I’ve tried redeeming but it it says I’ve already purchased and the purchase will be restored but then I get the spinning loading icon and it won’t proceed any further.
Re: Gems
Posted:
Mon Feb 19, 2018 12:09 pmby admin
Hi Leigh79,
Assuming you logged in back into the same account, you should be able to claim the gems from the monthly pack directly.
Best Regards,
Playmage Support
Re: Gems
Posted:
Mon Feb 19, 2018 2:59 pmby Leigh79
I brought the pack after logging back into my account, I try purchasing it now and get a message saying “already purchased and will be restored” but then it goes to a spinning loading thing but won’t progress any further
Re: Gems
Posted:
Tue Feb 20, 2018 12:49 amby admin
Do you mean the purchase didn't go through so you can't claim the daily gems from the monthly pack, and you can't purchase again? If so, please try reinstalling the app to see if that resolve the issue, please try contact the Apple's itunes support to see if they can resolve it as the monthly pack is configured as a consumable item and shouldn't display that error message.
Best Regards,
Playmage Support