Vanishing soul gem magic trip!!

Vanishing soul gem magic trip!!

Postby Magic Rab » Sat Mar 31, 2018 3:54 pm

Hi tech people,
earlier today I looked and noticed I'd lost around 6000 power or so and realized after looking all my soul gems had vanished,
so yeah I was pretty annoyed no denying it,
anyway they returned registered as equipped after a while but didn't show up on the soulstone info page but you could see them when you go into the modify page,
now I can see them as equipped so thank you but please tell me what happened and find a way of making it not happen again as I have spent a year tuning up my soul gems and nearly had a heart attack when I'd lost so much power?
thanks,
Magic Rab
Magic Rab
 
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Re: Vanishing soul gem magic trip!!

Postby admin » Mon Apr 02, 2018 11:03 am

Hi Magic Rab,

I am not sure what caused the issue you experienced, but it sounds like your client app failed to parse the soulstone list sent via the server (possibly due to network connection issue such as poor internet connection) during the time you couldn't find them. Unfortunately the dev team has not been able to reproduce issue but if it occurs again, you should be able to fix it just be force closing and restarting the app.

Best Regards,
Playmage Support
admin
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