Game crashing or blocking

Game crashing or blocking

Postby Eyocherich » Tue Jun 26, 2018 8:24 am

Over 30 times cannot play chapter 5
Eyocherich
 
Posts: 5
Joined: Mon Jun 25, 2018 7:09 pm

Re: Game crashing or blocking

Postby admin » Tue Jun 26, 2018 8:49 am

Hi Eyocherich,

Thanks for the report. Some of the chapter 5 stages requires larger amount of phone memory to load. You can try to reinstall the app to see if it fixes the problem. If not, you can try playing that specific using another device or the Blue Stacks emulator:
https://www.bluestacks.com/

Best Regards,
Playmage Support
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Re: Game crashing or blocking

Postby Eyocherich » Tue Jun 26, 2018 8:30 pm

Nothing fixed problem. Don't have access to another device, playing on Amazon fire
Eyocherich
 
Posts: 5
Joined: Mon Jun 25, 2018 7:09 pm

Re: Game crashing or blocking

Postby admin » Wed Jun 27, 2018 8:34 am

Hello,

Which version of the Kindle Fire are you using?

If you have a PC or Mac computer, you can install the Blue Stacks emulator and get pass the problematic level using the emulator: https://www.bluestacks.com/

Best Regards,
Playmage Support
admin
Site Admin
 
Posts: 3409
Joined: Fri Oct 16, 2009 1:06 am

Re: Game crashing or blocking

Postby Eyocherich » Wed Jun 27, 2018 10:20 am

5th generation running OS 5.6 1.0. No problems with other levels, but sometimes crashes when I change my party. Did make it to chapter 5.3, by playing lower level and exiting
Eyocherich
 
Posts: 5
Joined: Mon Jun 25, 2018 7:09 pm

Re: Game crashing or blocking

Postby admin » Fri Jun 29, 2018 11:39 am

Hello,

For Kindle and Android devices, we recommend devices with at least 2G RAM (running memory, not storage). The Kindle Fire only has 1G RAM so some chapter 5 stages may have loading issues. If you have a computer, you can install the Blue Stacks emulator and play these level using the emulator: https://www.bluestacks.com/

Best Regards,
Playmage Support
admin
Site Admin
 
Posts: 3409
Joined: Fri Oct 16, 2009 1:06 am


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