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Game crashing or blocking

PostPosted: Tue Jun 26, 2018 8:24 am
by Eyocherich
Over 30 times cannot play chapter 5

Re: Game crashing or blocking

PostPosted: Tue Jun 26, 2018 8:49 am
by admin
Hi Eyocherich,

Thanks for the report. Some of the chapter 5 stages requires larger amount of phone memory to load. You can try to reinstall the app to see if it fixes the problem. If not, you can try playing that specific using another device or the Blue Stacks emulator:
https://www.bluestacks.com/

Best Regards,
Playmage Support

Re: Game crashing or blocking

PostPosted: Tue Jun 26, 2018 8:30 pm
by Eyocherich
Nothing fixed problem. Don't have access to another device, playing on Amazon fire

Re: Game crashing or blocking

PostPosted: Wed Jun 27, 2018 8:34 am
by admin
Hello,

Which version of the Kindle Fire are you using?

If you have a PC or Mac computer, you can install the Blue Stacks emulator and get pass the problematic level using the emulator: https://www.bluestacks.com/

Best Regards,
Playmage Support

Re: Game crashing or blocking

PostPosted: Wed Jun 27, 2018 10:20 am
by Eyocherich
5th generation running OS 5.6 1.0. No problems with other levels, but sometimes crashes when I change my party. Did make it to chapter 5.3, by playing lower level and exiting

Re: Game crashing or blocking

PostPosted: Fri Jun 29, 2018 11:39 am
by admin
Hello,

For Kindle and Android devices, we recommend devices with at least 2G RAM (running memory, not storage). The Kindle Fire only has 1G RAM so some chapter 5 stages may have loading issues. If you have a computer, you can install the Blue Stacks emulator and play these level using the emulator: https://www.bluestacks.com/

Best Regards,
Playmage Support