First purchase not received?

First purchase not received?

Postby Junkboy72 » Wed Jul 04, 2018 6:24 am

Hi Playmage,

I have made my first purchase for 300 gems on 3/7/2018. I have yet to receive! I suppose to upgrade to VIP1 upon receive the first purchase bonus too!

My user name for Final Chronicle game is Junkboy72. My account ID is f07126. My email is zhenxiang72@yahoo.com.

Please help soonest possible.

Thanks,
Zhen Xiang
Junkboy72
 
Posts: 1
Joined: Tue Jul 03, 2018 9:18 pm

Re: First purchase not received?

Postby admin » Sun Jul 08, 2018 2:31 am

Hello,

We actually responded to your email, twice, in the last couple days. Please double check your bulk/spam folders if you didn't see it in your inbox. Below is the original email response.

--------------

Hello,

Sorry to hear the automatic purchase didn’t go through. I have manually added 450 gems (300 + 150 bonus) to your account (1279=>1729). You should become VIP 1 next time you login and will be able to claim your bonus package.

Please forward us your Apple purchase receipt email once you receive it from Apple so we can keep it on rewards.

Best Regards,
Playmage Support
admin
Site Admin
 
Posts: 3376
Joined: Fri Oct 16, 2009 1:06 am


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