No Gems Delivered

No Gems Delivered

Postby LuxLo » Tue Mar 19, 2019 6:33 pm

I paid for gems and have not received them. The bank shows the transaction went through.
Posts: 1
Joined: Tue Mar 12, 2019 6:44 pm

Re: No Gems Delivered

Postby admin » Thu Mar 21, 2019 5:29 am

Hi LuxLo,

Thanks for contacting us and sorry to hear that your Gems was not yet received. If you still haven't received your Gems yet, please try force closing the app and relaunch it from the opening screen again to see if that helps. If not, please email us at and include the following:

- your in-game name
- your 6 letter/digit game id (tap your avatar to view)
- the order number (from Google, Apple, or Amazon email receipt) for your purchase
- the purchase amount and date

Best Regards,
Playmage Support
Site Admin
Posts: 3527
Joined: Fri Oct 16, 2009 1:06 am

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