Initial and Combat Loading

Initial and Combat Loading

Postby Mukitup » Thu Apr 23, 2015 8:43 pm

Hi playmage team,

Lately I have been experiencing issues with the game initially loading AND when I sometimes enter combat. All I get is 'Connecting' with the wheel spinning (I'm getting it right now and thus the post). It usually works after a while but it's annoying when it happens 3 - 4 times a day.

Thanks,
Timothy
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Re: Initial and Combat Loading

Postby pmsupport » Thu Apr 23, 2015 8:54 pm

Hi Mukitup, do you have near 300 cards? Please use some cards and see if it helps. You can also try clearing the game cache.
Enjoy the game!
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Re: Initial and Combat Loading

Postby Mukitup » Fri Apr 24, 2015 10:09 am

Yes I am near the 300 card limit..and try will clearing out my history and cache.
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Re: Initial and Combat Loading

Postby Roxie » Sun Apr 26, 2015 10:06 pm

Just curious why having close to 300 would be an issue? Why would we be allowed to have that many card slots if this would be an issue. It's kind of defeating the purpose, no?
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Re: Initial and Combat Loading

Postby pmsupport » Sun Apr 26, 2015 11:59 pm

Hi Roxie, we were not to increase the card limit if there weren't so many players requested it. Having 300 cards may have lag issues and longer loading depending on your network connection and your device, etc. I just feared that it might be the cause, not saying that it would surely cause the loading issue.
Enjoy the game!
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