Playmage Forum

by **Gerry** » Sun Jan 03, 2016 11:36 pm

I ordered gems and did not receive them. It was the 19.99 package/260 gems which I believe told me I would get 320.
Username: Jarel
Game ID: gbb123
Google Order#: can be provided
Order Date: Jan 2, 2016 2:45:07 PM MST

My account has been charged but gems not received.

Thank you,
Gerald McKee

by **pmsupport** » Mon Jan 04, 2016 12:27 am

Hi Gerald, we have replied to your email. Please check your email and provide the correct Google order number and we will help you get the gems as soon as possible.

by **Gerry** » Mon Jan 04, 2016 12:40 am

Just replied to email with the Google play email copied and pasted. Thanks for the response!

by **Gerry** » Mon Jan 04, 2016 12:45 am

OBTW, I did do a force stop on both Dragon Era and Google Play, have closed the app, rebooted the device but have not cleared cache data, was hoping to avoid that one.

by **pmsupport** » Mon Jan 04, 2016 12:48 am

Hi Gerald, we have manually added 312 gems (260 gems + 20% event bonus) to your account. You may need to re-enter the game to see the balance change.

by **Gerry** » Mon Jan 04, 2016 2:18 am

Awesome job, got my gems and took advantage of New Year Recruit Bonus!!!

Playmage Forum

Gem purchase not received.

Gem purchase not received.

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Re: Gem purchase not received.

Re: Gem purchase not received.

Re: Gem purchase not received.

Re: Gem purchase not received.