Title says it all. I'll try to explain exactly what happened:
Tried to purchase the monthly gem package. Was prompted by iTunes to confirm my payment, which I did, and it said it was purchased but I could not claim the gems. Restarted the app, and now this happens every time: try to redeem the purchase, a message pops up saying it was already purchased and will be redeemed for free, then the game is stuck loading indefinitely (I've given it 30 minutes). Please let me know how to proceed! Thank you!